Terms and Conditions

Effective Date: February 9, 2025

Welcome to Khilauna.com ("we," "our," "us"). These Terms and Conditions govern your use of our website and services. By accessing or purchasing from Khilauna.com, which operates under our parent company khilauna.com, you agree to comply with these terms.

1. Use of the Website

• You must be at least 18 years old or have parental consent to use our website.
• You agree not to use our site for any unlawful purpose or to violate any applicable laws.

2. Account Registration

• You may be required to create an account to make purchases.
• You are responsible for maintaining the confidentiality of your account details.
• We reserve the right to suspend or terminate accounts at our discretion.

3. Orders and Payments

• All orders are subject to availability and acceptance.
• Prices are listed in INR and may change without prior notice.
• Payments must be made through our approved payment gateways, including credit/debit cards, UPI, and net banking.
• We reserve the right to refuse or cancel any order.

4. Shipping and Delivery

• We strive to deliver orders within 5-7 business days.
• Risk of loss and title for products pass to you upon delivery.
• Incorrect or incomplete shipping details may lead to delays or cancellations.

5. Returns and Refunds

• We accept returns within 7 days of delivery if the product is unused and in original condition.
• Refunds will be processed within 7-10 business days after approval.
• Custom or personalized products may not be eligible for return.

6. Intellectual Property

• All content, including text, images, logos, and trademarks, is owned by or licensed to Khilauna.com.
• You may not use, copy, or distribute any content without our permission.

7. Limitation of Liability

• We are not liable for indirect, incidental, or consequential damages arising from the use of our website or products.
• We do not guarantee uninterrupted access to our website.

8. Governing Law

• These terms are governed by the laws of India.
• Any disputes shall be resolved through arbitration or in the courts of Delhi, India.

9. Changes to Terms

• We may update these terms from time to time, with changes posted on this page.

10. Contact Us

For any queries, reach us at:

Khilauna.com
Email: store@khilauna.com
Address: Faridabad, Haryana India - 121003