Return Policy

Effective Date: February 9, 2025

At Khilauna.com, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, you may return it under the following conditions:

1. Eligibility for Returns

• Returns must be initiated within 7 days of receiving the order.
• The item must be unused, undamaged, and in its original packaging with all tags and labels attached.
• Certain items, such as personalized, customized, and clearance sale products, are not eligible for return.

2. Return Process

• To initiate a return, contact our customer support at store@khilauna.com with your order number and reason for return.
• Our team will review your request and provide a return authorization if the item qualifies.
• Ship the item back to our return address at Khilauna.com, Faridabad, Haryana, India - 121003.
• The return shipping cost must be borne by the customer, unless the return is due to a defective or incorrect item.

3. Refund Policy

• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7-10 business days and credited back to the original payment method.
• Shipping fees are non-refundable, except in cases of defective or incorrect items.

4. Exchange Policy

• We do not offer direct exchanges. If you need a different product, please initiate a return and place a new order.

5. Damaged or Incorrect Items

• If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.
• We will arrange for a replacement or full refund at no additional cost to you.

6. Non-Returnable Items

• Items that have been used, washed, or altered.
• Gift cards and digital products.
• Items purchased under special promotional or clearance sales.

7. Contact Us

For any return-related queries, reach out to us:

Khilauna.com
Email: store@khilauna.com
Address: Faridabad, Haryana, India - 121003