Shipping Policy

At Khilauna.com, we strive to ensure a smooth and reliable delivery experience for our customers across India. Please read our shipping policy carefully to understand how we handle your orders and shipping needs.

Order Processing Time

• All orders are processed within 1-2 business days after receiving payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Charges

• Free Shipping: Orders above ₹500 qualify for free shipping.
• Standard Shipping Charges: For orders below ₹500, a nominal shipping fee will be calculated at checkout based on your location.

Shipping Time

We aim to deliver your orders as quickly as possible. Estimated delivery times are:

• Metro Cities: 3-5 business days
• Tier 2 & 3 Cities: 5-7 business days
• Remote Areas: 7-10 business days

Note: Delivery times may vary during peak seasons or unforeseen circumstances (e.g., weather conditions, strikes, etc.).

Order Tracking

Once your order is shipped, you will receive a tracking ID and a link via email or SMS. You can use this to monitor the status of your delivery in real-time.

Delivery Partners

We partner with trusted courier services like Delhivery, Blue Dart, DTDC, and India Post to ensure safe and timely deliveries across India.

International Shipping

Currently, we only ship within India. Stay tuned as we expand our services to international locations in the near future!

Shipping Address

Please ensure that your shipping address is accurate and complete during checkout. Khilauna.com is not responsible for undelivered packages due to incorrect or incomplete address information.

Missed or Failed Deliveries

If a delivery attempt fails, our courier partner will make up to two additional attempts to deliver your package. After that, the package will be returned to us. In such cases:

• We will contact you for re-shipment (additional shipping charges may apply).
• If you wish to cancel the order, only the product cost will be refunded (shipping fees are non-refundable).

Damaged or Missing Items

We ensure all products are packed securely. However, if you receive a damaged package or if an item is missing:

• Contact our support team within 48 hours of receiving the delivery at support@khilauna.com or +91-XXXX-XXXXXX.
• Share a photo or video of the damaged product and the package for faster resolution.

Cancellation of Shipment

If you wish to cancel your order before it has been shipped:

• Contact us immediately via email or phone.
• If the order has already been shipped, cancellations will not be possible. You may choose to return the order once received (return policies apply).

Contact Us

For any queries regarding shipping, feel free to reach out to us:

• Email: support@khilauna.com
• Phone: +91-8825137323
• Hours: Monday to Saturday, 9:00 AM – 6:00 PM

We are committed to providing you with an excellent shopping and delivery experience. Thank you for choosing Khilauna.com for your shopping needs!