Frequently Asked Questions (FAQ)

1. What is Khilauna.com?

Khilauna.com is an online store offering a variety of products, including toys, gift items, clothing, home decoration, LED lamps, and artificial jewelry. We aim to provide high-quality products at affordable prices.

2. Where is Khilauna.com based?

Our business is based in Faridabad, Haryana, India - 121003.

3. Do you ship across India?

Yes, we deliver our products across India. Shipping charges and delivery times may vary depending on your location.

4. What payment methods do you accept?

We accept major payment methods, including:

• Credit/Debit Cards (Visa, MasterCard, etc.)
• UPI (Google Pay, PhonePe, Paytm, etc.)
• Net Banking
• Wallet Payments

5. How long does delivery take?

Orders are typically delivered within 5-7 business days. Delivery times may vary based on location and unforeseen circumstances.

6. Can I return or exchange a product?

Yes, we offer a 7-day return policy for unused products in their original condition. However, personalized or clearance items may not be eligible for returns. Please refer to our Return Policy for more details.

7. How can I track my order?

Once your order is shipped, you will receive a tracking link via email and SMS. You can use this link to track the status of your shipment.

8. What should I do if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at store@khilauna.com with photos of the product and packaging. We will arrange for a replacement or refund.

9. Do you offer bulk discounts?

Yes, we offer discounts on bulk orders. If you are interested in purchasing in large quantities, please contact our support team for special pricing.

10. How can I contact customer support?

For any queries or assistance, you can reach us at:

Khilauna.com
Email: store@khilauna.com
Phone: +91-8825137323
Address: Faridabad, Haryana, India - 121003