Delivery Information

At Khilauna.com, we ensure timely and secure delivery of your orders across India. Below are the details of our shipping policies and procedures.

1. Delivery Locations

• We deliver to most cities and towns across India.
• Some remote areas may have limited delivery availability.

2. Estimated Delivery Time

• Standard delivery: 5-7 business days.
• Express delivery (if available): 2-3 business days.
• Delivery times may vary due to unforeseen circumstances such as weather conditions, strikes, or national holidays.

3. Shipping Charges

• Free shipping on orders above ₹500.
• Orders below ₹500 may have a nominal shipping fee, which will be displayed at checkout.
• Additional charges may apply for express delivery.

4. Order Processing Time

• Orders are processed and dispatched within 24-48 hours after successful payment confirmation.
• Orders placed on weekends or holidays will be processed on the next business day.

5. Tracking Your Order

• Once your order is shipped, you will receive an email/SMS with a tracking link.
• You can also track your order through the My Orders section on our website.

6. Delivery Partner and Packaging

• We work with trusted courier services to ensure safe and timely delivery.
• All products are securely packed to prevent any damage during transit.

7. Failed Deliveries & Reshipment

• If the delivery attempt fails due to an incorrect address or unavailability, our courier partner will attempt re-delivery.
• If re-delivery fails, the order will be returned to us, and a refund (excluding shipping charges) will be initiated.

8. Contact Us for Delivery Issues

If you face any delivery-related issues, feel free to reach out to our support team:

Khilauna.com
Email: store@khilauna.com
Phone: +91-8825137323
Address: Faridabad, Haryana, India - 121003